Switchplates - Return Policy

No Cancellations Or Modifications Will Be Allowed After 24 Hours Of Order Placement.

Return Policy
You have 20 days to return any item or items in their original unopened package from the date of receipt. You will be credited the full amount minus any shipping charges and restocking fees. Any special orders may not be returned for any reason.

We make every effort to pack and ship our products carefully and we expect the same consideration. All products that are returned need to be packaged in a similar fashion as when received to ensure damage does not occur, no credit will be issued unless products are received in good re-sellable condition.

No Unauthorized Returns Will Be Accepted. Please Contact Us Prior To Returning Any Items.

Individual Manufacturers Restocking Fees

Anne at Home	NO RE-STOCKING FEE	Emenee Hardware	25%
Baldwin Hardware	25%	Liberty Hardware	NO RE-STOCKING FEE
*Clay Squared to Infinity	25%	Omnia Hardware	25%
Colonial Bronze	25%	Rusticware Hardware	NO RE-STOCKING FEE
*******Creative Accents	25% If Unopened	Soko Studios	Non-Returnable
Deltana	25%	Taamba Hardware	25%
Edgar Berebi	Non-Returnable	Vicenza	Non-Returnable
		*Waterwood	25%

* These Vendors will waive restocking charges if a replacement order is placed for another product from their collections of equal or greater value. No restocking fee's on Qualified sample orders.

*** Creative Accents sold under Creative Wall Plates will only issue credit for UNOPENED items. All items marked Final Sale are Non-Returnable.

Defective or Damaged Hardware
If a product is defective or damaged you must notify us within 3 business days, we will ship another at our own expense upon return of the defective item's. Prior to shipping back any product we must be contacted either by E-mail or phone at 516-333-4384 to obtain a Return Goods Authorization Number, RGA Number.

Please do not ship anything back with out prior authorization. All returns must have an RGA Number clearly marked on the package. No credit will be issued with out this number.

Warranties:
All warranties or guarantees are limited to those offered by the manufacturer. Please consult with us about warrantee policies of individual products.

For further Information please call us at 516-333-4384 or E-mail us.